Service design for distance-spanning technologies in healthcare: theory and best practices from Estonia and Norway

Remote services, i.e. distance-spanning services, are becoming an essential part of the health and care sector. In the recent years, remote services have shown great potential and proven clinical value for patients around the world. With more developments launching in the field every month, it is also crucial to design the solutions to be user-friendly from the perspective of all end-users.

In this workshop we will introduce case studies of best practices on implementing remote services in the Estonian and Norwegian healthcare systems. In the second half of the workshop, the practical approaches to service design in healthcare will be presented by a design expert.

The presenters will go over the main elements of implementing distance-spanning services:

• What are the benefits of remote services (for all stakeholders)?
• What are the barriers in designing remote services and how to overcome these?
• Which elements are essential for the design of remote services in healthcare?

Schedule (all times in CET):

• 10:00 – Introduction. Possibilities and barriers for remote healthcare services and co-operation. Piret Hirv (Connected Health Cluster, Tehnopol)
• 10:10 – Case study on implementing remote services in Viljandi Hospital (Estonia). Andres Anier (Chief Strategy Officer)
• 10:25 – Case study by Estonian healthcare startup. Priit Kruus (Dermtest)
• 10:40 – How Norway is implementing remote health care services – a presentation by Norwegian Smart Care Cluster. Jofrid Åsland (Communications Manager)
• 10:55 – Remote healthcare services – examples of solutions that are being implemented by Norwegian municipalities & hospitals – a presentation by COO International. Ole Daniel Nitter (Dignio)
• 11:10 – Practical experience from service design in healthcare – example from North Estonian Regional Hospital. Triin Naudi (Innovation Project Manager)
• 11:30 – 12:00 Break
• 12:00 – Service design workshop. Helen Kokk, UI/UX/design expert (MadeBy)

This webinar is free but needs your registration. We will send you the link to the webinar briefly before the event starts.

Everyone joining from:

Norway – the event starts at 10:00 (GMT+2) 🇳🇴
Estonia – the event starts at 11:00 (GMT +3) 🇪🇪

This event is funded by EEA&Norway Grants 2014-2021 project. All activities are supported by Iceland, Liechtenstein and Norway through the EEA and Norway Grants.

The Connected Health Cluster led by Tehnopol Science and Business Park is Estonia’s biggest healthcare tech community, uniting health service providers, health tech companies and all other key interest groups in the field. The cluster’s support enables domestic cooperation projects and the export of health technological solutions to other countries. The activities of the cluster are co-financed by Enterprise Estonia.